Delivery & Returns Policy

• Free delivery on orders $125 and over, except on heavy items.
• Heavy items include Punching bags, Uppercut Combination Bags, Fixed Wall bags, Certain Fixtures.
• Orders $99.99 and under can be delivered for a flat fee of $9.45 (excluding bulky, and heavy items)
• Express - Calculated at Checkout
• 3 - 9 business days for Standard.
• Orders are processed and shipped Monday-Friday only (excluding major holidays).
• Orders generally ship within 1-2 business days after the order is received. 
• At this time we do not offer in-store pick up.
• Please be advised that large equipment orders (such as heavy bags and stands) may be shipped directly by freight carriers (LTL) in order to provide timely delivery.
  
• W/S Shipping applies per order, please inquire for wholsale.

*Please note: The dates are estimates and are subject to change.

*Shipping costs vary on location and weight of total order. Subject to change.

*Transit times could change based on seasonal volumes with our carriers.

Refund/Exchange We hope that you are happy with your purchase but if you would like to return your purchase for a refund or size exchange, please contact us via email at salesca@stingsports.com within 14 days of the original dispatch date.

Returns Policy & Process We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an exchange or refund. Items must be returned within 14 days of original dispatch date in an unused condition with item/s and all packaging as purchased in original condition with all labels attached. All Items must be securely wrapped, including our delivery slip at your risk and cost. We recommend you utilize registered post as Sting does not take responsibility for items not received if a customer attempts to send an item to Sting via non registered post. If you do not return the Goods to us, you are still liable to us for the cost. Please allow 14 working days from the day you return your product for your account to be credited or your exchange product to be redelivered. 
We are under no obligation to collect or recover goods from you, but if we do, our costs will be payable by you.

Customized Items We are unable to accept returns or exchange items that have undergone customization, unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your customization details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly customized your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We will not accept returns of customized items if prior to, during or after the customization process a customer changes his or her mind.

In Person Boxing Event Purchases:

• Item/s purchased at the Sting Stand at Nationals, Provincials, Brampton Cup and other events are ineligible for an exchange or return after Sting has left that event
• We do not provide refunds for change of mind purchases at the event. Sales are considered final
• For the duration that Sting attends the event you may exchange your item for an in stock item with a valid receipt of purchase
• Any difference in +/- value will be used as a credit towards a purchase at the event or required to be paid

Colours There may be a slight variation in colour to what is shown on screen, due to differences in monitor settings and image quality.

Faulty Items Items will be inspected by our Product Assessments team and if the item is deemed to be faulty due to manufacturing or fabric defect, Sting will replace or repair the items at our discretion and return free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.

If You Change Your Mind Sting is unable to accept items that have had the tags removed, have been customized, worn (other than for the purposes of fitting and/or for establishing the appropriateness of the design), used or washed. Change of mind returns only apply to items in a resalable condition. Additional re-delivery freight charges will not apply for replacement items. Sting will either exchange the item or refund the amount of the item, less the original freight charges.

Incorrect Size Re-delivery fee is charged for exchanging a size.

Incorrect Colour Sting will cover the re-delivery charges if the colour item you received is not what you initially purchased. As customers can appreciate however, colours shown on an internet exchange may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only.

Refunds on Shipping and Handling Charges If we made a mistake and sent you the wrong order, or if you received a damaged product, we will refund shipping and handling charges to your credit card. A copy of your Sting tax invoice may be requested for proof of purchase.

Sting withholds the right after processing the item, to refuse and reject any item that is not received in resalable condition:

• Items must be received in new condition, unwashed/unworn, with tags attached in resalable condition
• If an item is returned contrary to our terms and conditions, please know that it is at your own risk and will not be eligible for a refund, exchange and the original item will not be shipped back. Processing photos will be attached to the request rejection email
• Example of un-resalable condition but not limited to: tags removed, clear evidence item has been worn (other than for the purposes of fitting and/or for establishing the appropriateness of the design); sweat marks, stains, body odor, hair or foreign fibers in velcro

Not eligible for return:

• Custom items
• Due to hygienic reasons we are unable to accept requests for mouth guards
• Punch Bags
• Viper Body Protector
• Tape, Gauze and/or Knuckle Gauze
• Any items that have been cosmetically altered from our original designs automatically render them as ineligible for a return or exchange

Terms and Conditions:

• Items must be purchased directly through stingsports.ca
• Original shipping fees are considered fulfilled and therefore non-refundable
• Shipping costs associated with additional exchanges will be the customers responsibility
• In the event that your return or exchange is lost in transit on it’s way back to our fulfillment center we ask the customer to contact the local post office and notify us at salesca@stingsport.com. Sting is not responsible for any losses and is not required to provide a replacement, refund or exchange in case of lost return parcels.